Questions of Restoration

Questions of Restoration

Author: Chris Massie November 3, 2023

The unthinkable has happened: you have water damage in your home, or your business has been damaged by fire! Or someone drove into your home with their vehicle, or a storm rolled through the area leaving your home damaged from the chaos!

Here come all of the questions of the restoration process you never thought you would have to ask!

When you experience water damage or fire damage in your home or business, it can raise all sorts of questions that you had never considered before. That’s ok.

We are not afraid of your questions. In fact, we welcome them!

When we get to hear your questions, we get to know you and what matters to you. Because that is the heart of our business: helping you restore your home or business.

You probably have many questions right now, and you will have many questions arise throughout the restoration process. We welcome them all!

Here are some questions and answers to help you get a taste of what working with us is like.

1. “How long will the restoration process take?”

Answer: In our commitment to you, we understand the urgency of restoring your property. While every situation is unique, we understand that being displaced or inconvenienced during the restoration process is quite an adjustment. That’s why we work diligently and efficiently to ensure a swift restoration process. Rest assured, we prioritize both speed and quality, so you can return to your normal life as soon as possible.

Because each project is different, the timeline can vary from a few weeks to a matter of months. Depending which materials are chosen for the restoration project will determine the length of time as we await the arrival of all supplies. While we wish we could give you a quick answer that’s a short timeframe, it just depends!

2. “Can you document the damage for insurance purposes?”

Answer: Absolutely. We understand the complexities of insurance claims, because working with insurance companies is our specialty. Our team meticulously documents all the damages, providing clear and detailed reports for your insurance company.

Your peace of mind matters to us, and we strive to make the insurance process as smooth as possible, ensuring you get the coverage you deserve.

3. “What steps will you take to restore my property?”

Answer: Your safety and satisfaction are our top priorities. Our experienced professionals follow a comprehensive restoration process tailored to your specific situation. From initial assessment to the final touches, we handle every step with care and precision. We utilize advanced techniques and cutting-edge equipment to ensure your property is restored to its pre-damage condition.

If you have been dreaming of updating your space, we can make that dream a reality for you. There are no obstacles that we cannot overcome with you on our side.

4. “How often will you update me on the progress?”

Answer: We understand the anxiety that comes with damage restoration. Communication is at the heart of our approach. We provide regular updates on the progress of the restoration. Whether it’s a significant milestone or a minor detail, you will be informed promptly. We believe in transparency, keeping you in the loop every step of the way, so you can have complete confidence in our services.

To get even more detailed, if you prefer texts throughout the day or calls in the late afternoon, we can accommodate your preferences. We have nothing to hide, but we will contact you as often–or as little–as you like throughout the process.

5. “Will my property be restored to its original condition?”

Answer: Yes, and more. We don’t just restore properties; we restore lives. Our dedicated team is committed to not only repairing the physical damage but also ensuring your emotional well-being throughout the process. We take pride in our work, guaranteeing that your property will be restored to its original condition, if not better. Your satisfaction is our ultimate goal, and we go above and beyond to exceed your expectations.


Are there other questions you will ask?

Absolutely. We welcome them at any point, as we look to serve you throughout the restoration process.

Have a question right now? Reach out to us at any time here!